Tell me more about crash reports.


When crashes, you will see something like the screen below. We want to explain here what will happen afterwards so that you hopefully feel comfortable sending us a crash report.

If you choose to help us, you'll open the crash report in the Android info-bar and will get here:

Please let us know in what the circumstances were when the crash happened. 
And when you send us the crash report, this is what we will get:

Reported by:      user1
User Group:       users

Platform:         android
Flavor:           smartphone
Release Channel:  experimental
Program Version:  6.4
Build Number:     1
Device Model:     Nexus 5
SDK Version:      19

Time of Incident: Thu, 28 Nov 2013 15:16:34 +0100
Reported:         Thu, 28 Nov 2013 15:17:06 +0100

Total Memory:     195592192
Max Memory:       201326592
Free Memory:      3848952

Manually invoked Report: false

User Message:

Exception Message:
length=44891; index=44892

Exception Class:

Exception Thread Name:

Exception Stacktrace:
java.lang.ArrayIndexOutOfBoundsException: length=44891; index=44892
	at de.exb.ptpt.api.dbase.retrieval.ClusterRetrieval.getEntityFromClusterByRecordIdSync(
	at de.exb.ptpt.uitoolkit.slices.commons.lister.api.mappers.AsyncClusterRetrievalToTileMapper.getEntity(
	at de.exb.ptpt.uitoolkit.slices.commons.lister.api.mappers.AsyncClusterRetrievalToTileMapper.onAssociationChanged(
	at de.exb.ptpt.api.dbase.internal.InternalDatabaseEventHandler.handleEvent(
	at de.exb.ptpt.api.dbase.internal.InternalDatabaseEventHandler.sendEvent(
	at de.exb.ptpt.api.dbase.internal.InternalDatabaseEventHandler.access$100(
	at de.exb.ptpt.api.dbase.internal.InternalDatabaseEventHandler$

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